Shipping and returns

Made to order

Everything we sell is 3D printed to order here in Lincoln, and every item is bespoke, made specially for you. We usually print and dispatch within 48 hours of your order, by Royal Mail Tracked. Larger or more complex custom orders can take a little longer, and we'll let you know if yours will.

Delivery charges

We currently deliver to the United Kingdom, Australia and the United States. You pay one delivery charge per order, however many items are in it.

• United Kingdom: £4.19, or free when your items come to £50 or more
• Australia: £22.95
• United States: £22.95

Toothbrush holders can only be delivered to the UK, with postage of £3.75.

Some small items have their own lower UK postage, which is shown on the product page. If your basket mixes items with different rates, you pay the highest one only.

Delivery times depend on the carrier once your parcel leaves us. International parcels usually take longer and can be held up at customs.

Customs, duties and taxes

Orders sent outside the UK may be charged import duties, taxes or handling fees by the destination country. These aren't included in our prices or delivery charges, and they're paid by the person receiving the parcel.

Bespoke items

All our items are bespoke, made to order with your logo, artwork, text or chosen colours, so they're non-returnable. Shipping costs and return postage are non-refundable. This doesn't affect your rights if something arrives damaged.

Design proofs

We send a design proof for every custom made microphone cover before we print it. Please check it carefully, including colours, spelling and the position of your logo. Once you approve your proof, your order goes to print and can't be changed.

Colours and finish

We do our best to match your design to our colour range. There are millions of colour variants out there, so we can't provide an exact match using HEX colour codes.

Your proof shows how your design will look, not an exact colour preview. Monitor and phone screens vary, and so do filament batches, so there may be small colour differences between the proof and the final print. If you order one cover now and a repeat later, we can't guarantee an exact match because of differences between filament batches, so please bear this in mind before ordering.

As with all 3D printed products, minor surface texture from the printed layers is natural and part of the process. We do our best to finish every piece to a high standard.

Changed your mind?

If you need to cancel an order, please ask straight away through our contact page. Any order that hasn't been cancelled within 2 hours of being placed will be printed and sent.

Damaged items

We pack everything carefully, but if your order arrives damaged, contact us within 30 days of delivery with a photo of the problem. We'll remake it, replace it or refund you, and we'll cover any return postage. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Lost parcels

For UK orders, if your parcel hasn't arrived within the expected time, get in touch and we'll chase it with the carrier. If it's confirmed lost, we'll send a replacement or give you a full refund.

For international orders, once your parcel has left the UK and been passed to your local courier, such as USPS in the United States or Australia Post, it's your responsibility to check with your local delivery office for any parcel that's undelivered or hasn't arrived.

Refunds

Refunds go back to the card or payment method you used, through Stripe. Depending on your bank, it can take 5 to 10 working days to appear.

Questions

If you've got any questions about delivery or returns, send us a message and Louise will get back to you.